Top 5 List -“Best in Class” Learning Organizations
1-
Organizational learning is
“informal” and HR doesn’t own it: Many leaders agree that people learn from their
job. That is really true, a lot of customer service people learn by solving problems.
Therefore, organizations must create a good environment that supports rapid
on-the-job learning and informal learning.
2-
Learning from past
experience and allow people to make mistakes: Organizations that review their successes
and failures, help their employees and save time. Moreover, organizations’
culture should give people time to reflect, develop and share expertise, stay
close to customers, and learn from mistakes.
“Organizational learning is a process of detecting and
correcting error.” —Chris Argyris, “Double Loop Learning in Organizations,”
Harvard Business Review, September–October 1977.
3-
Learning from others: Origination
should look outside and learn from others’ successes.
4-
Give experts the
opportunity to share their information and make them available to others. "Experts
are everywhere in originations, so let people share what they’ve learned easily".
5-
Finally, leaders have a
role to building a learning organization, “Leaders try to enhance subordinates
goal attainment by providing information or rewards in the work environment”
(Northouse, 2013, p. 137). Leaders try to satisfy followers whether morally and
materially. In the future, they will see great feedback and a good productivity
which can satisfy both leaders and subordinates.
1-Northouse, P. G. (2013). Leadership: Theory and practice
(6th ed.).